Information and Media Services Telephone Support
Office Computers & Phone Equipment x 4510
Applies to:
- Office computers
- Classroom (not computer lab) podium computers
- Telephone Equipment
Issues:
- Computer software or hardware problems
- Peripheral devices (PDAs, printer, etc.)
- Phone problems (line noise, handset, cord, etc)
Computing Labs x 5147
Applies to:
- Computer lab podium and student computers
Issues:
- Computer software and hardware problems
- Computer lab printer problems (e.g. out-of-paper and out-of-toner)
- Door opening for classes
AV - Media Services x 5330
Applies to:
- Audio-visual equipment
- DVD & Video players
- Overhead and data projectors
- Smart Boards
Issues:
- Equipment problems for items listed above
- Special requests for AV equipment
- Media duplication (CD, DVD, tape, audio)
BlackBoard x 4615
Applies to:
- BlackBoard learning management system
Issues:
- Login/password problems
- Unable to access BlackBoard
- Faculty technical training
- Student technical support
Colleague x 5100
Applies to:
- Colleague enterprise resource planning system
- HP server
Issues:
- Login/password problems
- Access rights
- Special reports
- Other technical support
MS Office and E-mail Support x 4615
Applies to:
- Outlook
- Outlook Web Access
- Word
- Excel
- PowerPoint
- Access
Issues:
- Tutorials
- E-mail login/password
- E-mail mailbox maintenance
- Support
- Training
Voice Mail – Any Problem Various
Part-time faculty x 4615
Full-time faculty x 4510
Staff x 4510
WebAdvisor x 4615
Applies to:
- WebAdvisor web-based services
Issues:
- Login/password problems
- Technical support for:
- Grading
- Absence reporting
- Class rosters